Your privacy matters to us — here's how we handle your data
Last updated: February 2026
At Load Connect India, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and parcel delivery services.
1. Information We Collect
We may collect the following types of information:
Personal details such as name, phone number, email address, and pickup/delivery address
Shipment details including parcel contents (general description), size, and weight
Payment information for processing transactions
Website usage data such as IP address, browser type, and device information
2. How We Use Your Information
We use your information to:
Process and deliver your parcels efficiently
Provide customer support and respond to inquiries
Improve our services and user experience
Send important updates related to shipments or services
Ensure safety, security, and fraud prevention
3. Sharing of Information
We do not sell or rent your personal information. However, we may share your data with:
Delivery partners and logistics providers for shipment fulfillment
Payment gateways for secure transactions
Legal authorities if required by law
4. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is 100% secure.
5. Cookies and Tracking Technologies
Our website may use cookies to enhance user experience, analyze website traffic, and improve our services. You can choose to disable cookies through your browser settings.
6. Your Rights
You have the right to:
Access or update your personal information
Request deletion of your data (subject to legal requirements)
Opt-out of promotional communications
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us through our website.